FAQs

Who is responsible for StayPrivate.org?

StayPrivate.org is run by CF Labs.

CF Labs is a team that builds online tools and services to make people’s dealings with companies fairer and simpler, or to improve access to important information and data. You can find out more about all of our projects including StayPrivate.org on our website.

CF Labs is the innovation arm of Consumer Focus, the statutory consumer champion for England, Wales, Scotland and (for postal consumers) Northern Ireland. We operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do.

What does this web site do?

It allows you to register with various opt-out services to reduce the amount of unwanted mail and sales calls you receive.

What doesn’t this website do?

It does not stop ALL unsolicited marketing.

Unfortunately, the services offered on this website DO NOT stop the following:

contact from companies based overseas
contact from companies you’ve already done business with
unaddressed mail or mail addressed to ‘The Occupier’
mail from small local businesses (leaflets, fliers etc.)
spam emails
unwanted SMS/text messages
In the case of companies you’ve already done business with and small local businesses, you should contact them directly and ask them to cease contacting you.

Is this service free?

Absolutely! You should never have to pay to opt-out of receiving marketing communications. There are many websites that charge for submission to free opt-out services, we are not one of them and we do not encourage their use. If you have been contacted by anyone asking for payment to register with these opt-out services, THIS IS A SCAM. Please read this for more information.

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